ConnorArmstrong

Hobby game shop  |  casketcitygames.com

• Co-founded a small retail business from the ground up and opened its first physical location.
• Built the shop's own point-of-sale system and integrated it with PayPal.
• Operate both physical and online retail sales.

Multi-region MSP  |  Previously Regional Solutions Manager and Solutions Architect

• Led the product pipeline for OnMapIT, an AI-powered IVR platform that pairs voice automation with a map-based dashboard, ticketing and record keeping for customer-service and infrastructure organizations. View project
• Shipped ahead of schedule while company priorities changed repeatedly; the product is live with two early-adopter companies. View project
• Moved from regional expansion to product ownership as company direction shifted, and carried the product through to launch.
• Built the cost and margin model behind the pricing, then turned it into three-tier packaging. Cost modelPackaging
• Wrote sales training for the external field sales and internal sales teams, and trained them through live demos with Q&A. View project
• Planned the 120-day launch campaign: prospect research, email sequences and sales enablement. View project
• Designed an automated outbound email program, its CRM integration and a refinement loop for continuous improvement. View project
• Designed a form-based pricing calculator that standardized sales data entry where the CRM had no SOP or training. View project
• Aligned service delivery, sales and operations around aggressive year-over-year revenue growth targets.

• Supported an insurance client environment of roughly 2,500 users, resolving 100–300 tickets daily on a 24-hour turnaround.
• Headed coordination of the disaster recovery program, establishing protocols and procedures, and led the annual DR test.
• Coordinated with all levels of the infrastructure IT team to align projects and incident response with organizational objectives.
• Performed Level 1 and Level 2 troubleshooting across hardware, software and network systems to keep downtime low.
• Administered Active Directory for secure, efficient user access management.

• Supported a school district of approximately 3,500 users and 4,500 devices across Windows, Mac and Chromebook.
• Managed cloud-based device management software and sustained 99.9% uptime.
• Resolved hardware, software and infrastructure issues as part of a lean three-person team.

• Presented to two companies on enterprise AI adoption and policy, and designed follow-on educational events; further sessions were paused when budgets froze.
• Proficient with multiple LLMs and their best practices.